Mar 26th 2021, 9:30 am

PET+ Introductory Masterclass – March 2021


In A Nutshell:

The Yorkshire Patient Experience Toolkit (PET+) offers a range of evidence-based qualitative tools and resources to help understand patient experience feedback and address issues raised.

Date: Friday 26th March 2021, 09:30 – 14:00

Delivery platform: This training will be delivered via Zoom.

Registration: To book a place, please email:

The Improvement Academy offers a small number of funded places to Yorkshire and Humber NHS and social care organisations. Please enquire about availability. Note: a cancellation charge of £75 may apply if less than 48 hours’ notice is given.

For applicants not eligible for funded place, a standard fee of £100 per person will apply. Please get in touch via email:

For further information please contact Shahima Begum via:

The Introductory Masterclass provides a comprehensive introduction to the importance of understanding patient and staff experience within safe and quality healthcare. We will introduce you to the PET+ approach a range of qualitative tools to help understand patient experience feedback and how to address the issues raised.

We provide an overview of the PET+ approach through 3 one-hour modules over half a day.

  • Module 1 Understanding Patient Experience: An evidence-based approach
  • Module 2 Listening to the staff voice: why it really matters
  • Module 3 An overview of the PET+ approach

After attending this Introductory Masterclass, participants who would like to use the PET+ approach with their frontline teams can enquire about our follow-up masterclasses on skills and techniques. This Practical Masterclass combines ‘online classroom’ style learning with ‘on the job’ coaching and is a contracted through your employer.

The event will be delivered by:

Dr Claire Marsh – Patient & Public Engagement Lead, Improvement Academy

Dr Claire Marsh leads a number of initiatives to support staff and research teams to enhance the patient and public voice within healthcare improvement.

Laura Proctor – Project Manager, Improvement Academy

Laura leads the growing PET Coaches Network supporting over 50 coaches to use PET resources with front line teams to improve patient experience across Yorkshire and Humber.

who we are working with

The work being led by the Improvement Academy - such as safety huddles - is nothing short of awe-inspiring. I was particularly struck by the Academy's approach to improvement."

Richard Taunt – Director, UKIA

PET+ Introductory Masterclass – March 2021

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