Lightening the Load


In A Nutshell:

Our ‘Lightening the load’ offer aims to improve staff morale and relationships. This initiative was launched through our ‘Beyond Demoralised’ report (Jan 2022) which details 5 key messages about current harsh realities of working on the NHS frontline alongside and how we, at the Improvement Academy, wish to help.

‘Beyond Demoralised’ is our latest report revealing 5 key messages about the current realities of working on the NHS frontline. The messages are not new, but have intensified through the pandemic and relate to staff having to: respond to Covid-19, suffer moral injury’, be dispersed from their teams, go without basic needs, and experience strained relationships with managers. Keen to provide more than a commentary on the state of things, our ‘Lightening the load’ offer aims to improve staff morale and relationships.

Our approaches involve: frontline team-based ethnography, manager interviews; brokering between managers and team; developing a hierarchy of needs plan; supporting implementation; measurement and learning.

We are currently working with 2 clinical teams to pilot these approaches.

We are also interviewing staff who work at any level of management role anywhere in the NHS, to increase our understanding of their experiences of working through these challenging times.

who we are working with

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Contact Information

Claire Marsh

Laura Proctor

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“I think your presentation yesterday was a good catalyst in capturing the attention of our senior Exec team in seeing ‘there is hope’-what we all need to see!”

Gail Dunning Head of Organisational Development and Improvement Learning (ODIL) York and Scarborough Teaching Hospitals NHS Foundation Trust