“The Silver Quality Improvement Training session was an excellent overview of how to undertake a new QI project. I now understand the ‘Model for Improvement’ and how to put it into practice.”

Angad Sethi is an Emergency Medicine ST5 Trainee working in Leeds Teaching Hospitals NHS Trust. Angad is new to quality improvement and is currently undertaking his first ‘Fellowship of the Royal College of Emergency Medicine’ (FRCEM) quality improvement project. Angad’s project is around reducing Emergency Department clinic non-attendance rates. This work involves understanding why patients don’t attend their follow-up Emergency Department visit appointments and exploring different options for follow up, including, for example, phone call, email or video call.

Angad attended the Silver QI Training in November 2018 and feels that it is an excellent overview of how to undertake a new QI project. He feels that he better understood the ‘Model for Improvement’ and how to put it into practice. One of Angad’s key learning points from the session was applying the model to an improvement scenario on the day. This was a useful exercise to learn how to set your aims and understand what to measure.

Since attending the training session, Angad feels more motivated to apply the QI model into practice and to apply for a QI leadership post in the coming year.

Angad attended the Improvement Academy Silver Quality Improvement training day, funded through the Yorkshire and Humber AHSN on 19th November 2018.