“I now have greater knowledge of the SPC process and feel more confident when selecting the most appropriate type of SPC chart to use.”
Chris Baxter is an Information Support Manager at Hull and East Yorkshire Hospitals NHS Trust and has been in this role for 4 and half years. Prior to this, Chris was an Information Analyst in the NHS for 4 years. Chris is mainly involved in the corporate reporting for the trust, so he deals with the national NHS targets such as A&E, RRT and DTOC. Chris also deals with regular requests from services and areas for clinically information and data.
Since attending the SPC in Healthcare session, Chris has started using the learning tools and templates which he took away from the course instead of the internally produced templates that his organisation was using to produce SPC charts. Chris initially went on the course to gain an understanding of the theory behind the SPC charts. He felt that he already knew how to produce an SPC chart through the internal templates that already exist in the department, but he didn’t have a great knowledge of what the SPC chart is telling him and why he would use an SPC chart over a standard run chart.
The SPC in Healthcare course explained the different types of SPC charts available and how to select the most appropriate SPC chart to use given the data available to you. This has helped Chris in his day to day work when people have asked for analysis in SPC. Chris feels that he now has greater knowledge of the SPC process and feels more confident when selecting the most appropriate type of SPC chart to use.
As mentioned above, Chris now refers back to and uses the learning tools and templates he took away from the course for any future SPC analysis.
Chris attended the Improvement Academy Statistical Process Control: SPC in Healthcare workshop, funded through the Yorkshire and Humber AHSN on 24th October 2018.