Managers

In A Nutshell:

The Improvement Academy supports managers to address communication gaps and build bridges between them and frontline staff. We know it is crucial that frontline staff have support from managers to help keep patients safe, but we also know that support for managers themselves is equally as important.

Examples of support we can provide are:

Bronze level Quality Improvement and Human Factors Training – free to access for all
Silver level Quality Improvement Training – some funded places available for our local trusts in Yorkshire and Humber
Programmes to support the planning and delivery of good quality, safe patient care. Our Achieving Reliable Care for patient Safety (ARCS) aims to reduce variability and puts the patient and their needs at the heart of delivering good quality, safe care.
Lightening the Load programme – involving managers to help build effective two-way relationships with frontline staff and build creative improvements.

"The meds work, made a real difference at the home – I had a member of staff ask if our lead could mentor them today because she is ‘the expert’. How fab is that?”

Managers

In A Nutshell:

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ABC for Patient Safety Toolkit

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Patient Reporting and Action for a Safe Environment: PRASE

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Situational Awareness Vital Insights: SAVI

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Yorkshire Contributory Factors Framework

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"The meds work, made a real difference at the home – I had a member of staff ask if our lead could mentor them today because she is ‘the expert’. How fab is that?”