We come from a variety of working backgrounds which includes the health service, other parts of the public and voluntary sectors, and private businesses. We also have direct experience of health and social care as patients and/or carers.
We are a dedicated group of people who contribute a ‘lay’ voice to a variety of forums that aim to support health and social care improvement. These include:
We come from a variety of working backgrounds that include the health service, other parts of the public and voluntary sectors and include business. We also have direct experience of health and social care as patients and/or carers.
We have some shared passions and concerns about the current health and social care service:
There is a heavy reliance on patients and their families to navigate/push/demand for ‘joined-up, proactive help’ especially for chronic, long-term conditions, and notably for the elderly. This is becoming increasingly difficult for even the most educated, connected and resourced members of society.
Staff – Patient collaboration
Despite good examples of ‘lay’ involvement in service improvement, a ‘them’ and ‘us’ culture still prevails.This is very noticeable within GP surgeries where Patient Participation Groups (led by a committed few) often struggle on the one hand to engage many patients, and on the other to gain the support of staff for their input.
We have some ideas for positive change:
The Improvement Academy is supporting us in these ambitions and has dedicated this webpage to our work and to our developing ideas.
Lay Fellows peer support
The Improvement Academy hosts biannual meetings for us to share ideas and support each-other and we are invited to events/training via newsletter & email.
Networking with health service staff
We are also invited to meet and share presentations and inspiration at biannual regional networking events for professional improvers from across health & social care.
Our current Lay Fellows include:
Contact Claire Marsh if you would like to get in touch with our lay fellows – you may have an idea you wish them to know about, or you may be able to help or support in some way.