Samantha Sterling, Wheelchair Service Manager at Leeds Teaching Hospitals NHS Trust

"The secondment to the Improvement Academy allowed me to gain a better understanding of Service Improvement work and some of the tools available to me. It also gave me the opportunity to network outside of my normal working environment and develop links on a national level with NHS England.

I gained valuable experience from speaking to the team at the Improvement Academy about how improvement and patient engagement work has been used in other healthcare settings; I was then able to take this back and use the knowledge and skills in my normal wheelchair role.

Just being able to take some time out to evaluate my own service and benchmark against other wheelchair services around the region was a luxury and would have been extremely difficult within the normal day to day work pressures. I hope that the links with the Improvement Academy and with yourself will continue as I feel that we have just started the journey to improve wheelchair services further on a national level and that we can continue to influence and implement improvements at a local, regional and national level"

Responsive Wheelchair Program