Achieving Reliable Care (ARC)

In a nutshell: Achieving Reliable Care (ARC) is an intervention to ensure patients get what they need, when they need it resulting in improved culture, safety and patient flow.

ARC is a tool which improves quality and safety through supporting the delivery of consistent and reliable patient care. It provides a way of planning a patient's stay documenting not only "what" is required, but also "when" it is required.  When patients get what they need, when they need it, they spend less time waiting and a measureable outcome for this is a reduction in length of stay. Through reducing delays, patients are less likely to come to harm through acquiring a hospital acquired infection, having a fall, or suffer deterioration associated with a hospital stay for frail, elderly patients. We are currently evaluating ARC to learn its full impact.

For further information, or to get involved please contact Tania King or Liz Watson.