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Blogs


Why do staff find it hard to act on patient feedback?

James Munro - 12 March 2017


In my last post I talked about our hope that by sharing stories widely, we can help to engender learning and change in services. But a simple search of providers on Patient Opinion shows that there's no…


What makes Patient Opinion so different, really?

James Munro - 12 March 2017


As I've noted before, there are a lot of patient feedback sites and systems around now. Still plenty of traditional "suggestion box" type approaches, surveys, interviews, and a fair few online systems too.So many, in fact, that a few months back Mark Gamsu posted a thoughtful blog on the…


Involving patients and the public in health organisations: why it helps to collaborate with a 'patient leader'

Claire Marsh - 8 December 2016


If you, like me, have a job title that is something like 'PPI Lead' for your NHS organisation, I feel confident in saying that you are going to spend much of your time feeling daunted. Championing and supporting the remit of 'Patient and Public Involvement' (PPI),…


Finding an authentic way to lead Patient and Public Involvement with the help of a Patient Leader

Dr Claire Marsh - 9 March 2016


The Improvement Academy primarily supports healthcare staff across the region to deliver safer, higher quality services for their patients. As the Academy Lead for Patient and Public Engagement (PPE), I have a remit to enhance the voice of patients themselves within these efforts. The scope and complexity…


Patients and Citizens - bringing something different to patient safety

Clare Ashby - 30 October 2014


As a nurse and someone who is passionate about the NHS, I attempted to read the book “from Ward to Whitehall” written by Julie Baily. We all know Julie helped to form an organisation; Cure the NHS, which successfully campaigned for a public inquiry into the failings at the hospital. The book…

Improvement Fellows

Find out more about some of the people who will contribute to our blogs on the Improvement Fellows page.


Our Clinical Director, Professor John Wright, travelled to Sierra Leone in November 2014 as part of the NHS response to the worsening Ebola outbreak. He worked to help fight the outbreak of Ebola, and to treat people who had become infected. He regularly wrote an insightful a blog on his experiences, which can be found here.