Why do staff find it hard to act on patient feedback?

James Munro - 12 March 2017

In my last post I talked about our hope that by sharing stories widely, we can help to engender learning and change in services. But a simple search of providers on Patient Opinion shows that there's no…

What makes Patient Opinion so different, really?

James Munro - 12 March 2017

As I've noted before, there are a lot of patient feedback sites and systems around now. Still plenty of traditional "suggestion box" type approaches, surveys, interviews, and a fair few online systems too.So many, in fact, that a few months back Mark Gamsu posted a thoughtful blog on the…

Life as a Yorkshire Improvement Fellow and becoming a National Q Fellow

Clare Ashby - 16 February 2017

I became an Improvement Academy Fellow after meeting Alison Lovatt at the Academy one afternoon back in 2013. I had recently begun work at the Yorkshire Ambulance Service and arrived asking for some help with a Falls Prevention Network that had been set up within the region. We got talking over a…

Involving patients and the public in health organisations: why it helps to collaborate with a 'patient leader'

Claire Marsh - 8 December 2016

If you, like me, have a job title that is something like 'PPI Lead' for your NHS organisation, I feel confident in saying that you are going to spend much of your time feeling daunted. Championing and supporting the remit of 'Patient and Public Involvement' (PPI),…

How the bravery of a few can make a real difference to patient care.

Mel Johnson - 27 June 2016

I first visited Romania in 2011 following a chat with a friend who had been visiting for many…

Positive shift on the mind-set for Safety - How do we know we are making a difference?

Lynn Pearl - 22 June 2016

I knew we were making a difference when I was no longer the 'dreaded' risk manager and became the lady who 'does safety' and now they say hello and call me Lynn! There has been a significant change in the terminology and language on the ward since we started this project. Firstly, I was called…

Finding an authentic way to lead Patient and Public Involvement with the help of a Patient Leader

Dr Claire Marsh - 9 March 2016

The Improvement Academy primarily supports healthcare staff across the region to deliver safer, higher quality services for their patients. As the Academy Lead for Patient and Public Engagement (PPE), I have a remit to enhance the voice of patients themselves within these efforts. The scope and complexity…

What is a safety huddle?

Katie Eacret - 22 February 2016

‘What’s a safety huddle?’ asked one of our housekeepers one morning when she was asked to attend. This was the most asked question in the beginning when this was being introduced, and now it is a case of ‘come on, its safety huddle time!’. It has been…

Quality Improvement Training in the NHS – reflecting upon the journey

Angela Green - 12 January 2016

“Mastery of quality and patient safety sciences and practices should be part of initial preparation and lifelong education of all health care professionals, including managers and executives.” Don Berwick (A Promise to learn - a commitment to act,…

Using a ‘Human Factors’ approach to understand complex safety challenges

Del Wijeratne - 12 November 2015

‘Human Factors’ is a diverse and multi-faceted scientific discipline concerned with analysing and enhancing the interactions amongst humans and the other elements of a specific system, with a view to optimising system performance and human well-being. With specific reference to healthcare, Human Factors…

Improvement Fellows

Find out more about some of the people who will contribute to our blogs on the Improvement Fellows page.

Our Clinical Director, Professor John Wright, travelled to Sierra Leone in November 2014 as part of the NHS response to the worsening Ebola outbreak. He worked to help fight the outbreak of Ebola, and to treat people who had become infected. He regularly wrote an insightful a blog on his experiences, which can be found here.